The Outages & Alerts Page
To access the Princeton Service Portal Outages & Alerts page:
- Go to the Princeton Service Portal at princeton.service-now.com/service
- Click on Outages & Alerts from the top menu
From the Outages & Alerts page, you can click on tabs to see Current (planned and unplanned) Outages, Future (planned) Outages, current Alerts, known Phishing Attempts, known Legitimate (non-phishing) Emails and a Calendar view of outages and alerts.
- Click on an individual outage to see additional details (you will need to authenticate to view additional outage and alert details).
- View a list of past, present and future outages and alerts by clicking on the Calendar link.
Viewing Outages & Alerts from Fulfiller View
If you have access to ServiceNow as a Fulfiller, you can also view outage and alert information from fulfiller view. From the left hand navigation pane, search for outage to view the Outage module. Click your choice to see a list view of planned and unplanned outages, alerts, phishing attempts and legitimate mailings (not phishing).
Fulfillers can also see a list view of outages specific to a particular business service or application from within an incident record. To view outages for the Impacted Business Service/Application associated with an incident, click on the triangle to the right of the Impacted Business Service/Application field.
Twitter Feeds
If you follow us on Twitter, you will receive tweets about outages - and updates to outages - alerts, phishing attempts and legitimate mailings.
To follow us on Twitter from the OIT home page - oit.princeton.edu:
- Scroll to the bottom of the page
- Click the Outages & Alerts Twitter link
Subscribe to Major Incident and Outage SMS notifications
You can subscribe to receive SMS notifications on your mobile device for Major Incidents and Outages:
KB0011965 ServiceNow: How to Subscribe to SMS Outage Notifications
KB0011415 ServiceNow: Subscribing to SMS Notifications for Major Incidents