OIT Outage and Alert Information Available from the Princeton Service Portal


The Outages & Alerts Page

To access the Princeton Service Portal Outages & Alerts page:

Princeton Service Portal with Outages and Alerts link

On the Outages & Alerts page, you can select the available tabs to see the below outages and alerts. If you are logged into the Service Portal, you can select individual outages to see additional details.

Display of Outages & Alerts Listings

Viewing Outages & Alerts from Fulfiller View

If you have access to ServiceNow as a Fulfiller, you can also view outage and alert information from fulfiller view. 

Fulfillers can also see a list view of outages specific to a particular business service or application from within an incident record. To view outages for the Impacted Business Service/Application associated with an incident:

Incident record outage indicator symbol to the right of the Impacted Business Service/Application.

Subscribe to Major Incident and Outage SMS notifications

You can subscribe to receive SMS notifications on your mobile device for Major Incidents and Outages:

KB0011965: ServiceNow: Subscribe to OIT Unplanned Outage Notifications