OIT Outage and Alert Information Available from the Princeton Service Portal


The Outages & Alerts Page

To access the Princeton Service Portal Outages & Alerts page:

Princeton Service Portal with Outages and Alerts link

From the Outages & Alerts page, you can click on tabs to see Current (planned and unplanned) Outages, Future (planned) Outages, current Alerts, known Phishing Attempts, known Legitimate (non-phishing) Emails and a Calendar view of outages and alerts.

 

Display of Outages & Alerts Listings

 

Viewing Outages & Alerts from Fulfiller View

If you have access to ServiceNow as a Fulfiller, you can also view outage and alert information from fulfiller view.  From the left hand navigation pane, search for outage to view the Outage module. Click your choice to see a list view of planned and unplanned outages, alerts, phishing attempts and legitimate mailings (not phishing).

Outages Left Hand Navigation.

Fulfillers can also see a list view of outages specific to a particular business service or application from within an incident record. To view outages for the Impacted Business Service/Application associated with an incident, click on the triangle to the right of the Impacted Business Service/Application field.

Incident record outage indicator symbol to the right of the Impacted Business Service/Application.

Twitter Feeds

If you follow us on Twitter, you will receive tweets about outages - and updates to outages - alerts, phishing attempts and legitimate mailings.


To follow us on Twitter from the OIT home page - oit.princeton.edu:

  1. Scroll to the bottom of the page
  2. Click the Outages & Alerts Twitter link

Twitter social media on OIT home page.

Subscribe to Major Incident and Outage SMS notifications

You can subscribe to receive SMS notifications on your mobile device for Major Incidents and Outages:

KB0011965  ServiceNow: How to Subscribe to SMS Outage Notifications

KB0011415  ServiceNow: Subscribing to SMS Notifications for Major Incidents