Sponsored Service Account

Before you begin be sure you know the name of the current sponsor and their Princeton email address.  Any registered users of the sponsored account can change the password.

Create/Reset Sponsored Service Account Password

Step-by-Step

1. Navigate to the Password Reset Menu on the Princeton Service Portal.
2. Select Password Reset > A Service Account
   The Create or Reset Your Princeton Password window displays.
3. In the Service Account netID field, type the netID of the service account for which you want to change the password.
4. Check the CAPTCHA checkbox to verify that this is a legitimate request.
5. Click Next. 
6. In the University Email field, enter the email address of the account sponsor.
7. Click Next.
8. An email with the password reset link will be sent to the sponsor and to all registered users.
9. Click the link in the email and follow the prompts to reset the service account password.  Read Create Secure Princeton Passwords.

Login/ Password Troubleshooting

Clear Browser Cache and Delete Cookies

Login issues are sometimes due to browser cache or cookies. Follow the steps in How to clear cache and delete cookies.