If websites are not loading correctly, sign-in pages are failing, or you are experiencing unexpected browser behavior, clearing your browser cache and cookies may help resolve the issue.

Important: Clearing browser data may remove:

• Saved website sign-ins
• Address bar suggestions
• Shopping cart contents
• Browsing history
• Website preferences

Clear cache and cookies

Chrome (Windows and macOS)

1. Enter chrome://settings/clearBrowserData in the address bar.
2. Select Advanced.
3. Select:
   • Browsing history
   • Download history
   • Cookies and other site data
   • Cached images and files
4. For Time range, select All time.
5. Select Clear data.
6. Close all Chrome windows and reopen Chrome.

Firefox (Windows and macOS)

1. Open History > Clear Recent History.
2. For Time range to clear, select Everything.
3. Select:
   • Browsing and download history
   • Cookies and site data
   • Temporary cached files and pages
   • Saved form information
   • Site settings
4. Select OK.
5. Close and reopen Firefox.

Microsoft Edge (Windows and macOS)

Caution: If Edge sync is enabled, clearing data may also remove browsing data from other synced devices.

1. Enter edge://settings/clearBrowserData in the address bar.
2. Select:
   • Browsing history
   • Cookies and other site data
   • Cached images and files
3. Select Clear now.
4. Close all Edge windows and reopen Edge.

Mobile browsers

Safari (iPhone and iPad)

See Apple's support article: Clear the history and cookies from Safari.
After clearing data, close and reopen Safari.

Chrome (iPhone, iPad, and Android)

See Google's support article: Clear cache and cookies in Chrome.
After clearing data, close and reopen Chrome.

Other Android browsers

1. Open Settings > Apps.
2. Select your browser.
3. Select Storage.
4. Tap Clear Cache and Clear Data.
5. Close and reopen the browser.

Open a private or incognito window

If clearing browser data does not resolve the issue, try opening the site in a private or incognito window.