How to access TigerHub, HR Self Service, and Tiger Family Hub from off-campus


Accessing TigerHub, HR Self Service, Tiger Family Hub and related applications from off-campus requires a secure portal. The secure portal is not needed when on-campus.

1. Visit oit.princeton.edu/ps on a computer in private-browsing mode. (How to turn on private-browsing mode)

2. Enter your netID@princeton.edu and select Next.

3. Enter your password and select Sign In.

4. If the In Session Settings screen appears, select Connect.
In Session Settings screen. User should select Connect

5. On the next screen, select Sign In.

6. If the Allow Remote Desktop Connection? prompt appears, select Yes.
Allow remote desktop connection. User should select Yes

7. Wait while the application loads. The Loading your app... screen may appear briefly.

8. When the Princeton Central Authentication Service login page appears, enter your netID and password, and then select Login.

9. Access the service as you normally would.

No software installation is required. The secure portal works in your web browser.
 

How to Print

  1. Press Ctrl + P on a Windows PC or Command + P on a Mac.
  2. When the print prompt appears, select Local printer (redirect).

    Local Printer

  3. Select Print.
  4. When the second prompt appears, select the printer installed on your computer (such as Epson, HP, PawPrint, or TigerPrint).
  5. Select Print.

How to Save a File

  1. Press Ctrl + S on a Windows PC or Command + S on a Mac.
  2. When the Save As window opens, select This PC in the left panel. 
  3. Select Remote virtual drive on RDWebClient. 
    1
  4. Select the Downloads folder. 
  5. Select Save. 
  6. A file will begin to download in the Secure Portal. You may see a message indicating the download was canceled. Ignore this message and proceed to the next step. 
    Save
  7. When the prompt "Do you want to download files to local desktop?" appears, select Yes. Depending on file size, this may take 1 to 2 minutes. The file will be saved to your computer.

Common access issues

  • If an old bookmark or direct link does not work, update the bookmark to oit.princeton.edu/ps.
  • If you see several sign-in or connection prompts when using the secure portal, continue through each prompt. These prompts are part of the expected secure access process.
  • If the Allow Remote Desktop Connection? prompt appears, select Yes to continue. This is required for secure access.
  • The secure portal at oit.princeton.edu/ps does not retain your session history. This information is automatically cleared at the end of each session as part of the secure access experience.