About Jabber for Android

• In order to log into Jabber you will need to have Duo to authenticate.  
• To make 911 emergency calls, use either a landline or your cellular provider. The Jabber app is not a recommended method of calling emergency services
• If you are installing Jabber on multiple Android devices, Jabber phone services can only be active on one Android device at a time
• You will need to accept (Press OK) in the 911 notification to be able to use Jabber phone services
• If you have not yet installed Jabber, see KB0010890 - Cisco Jabber: What is Jabber

In addition to the brief instructions below, a Jabber quick reference card and in-depth video tutorial are available from https://princeton.videoshowcase.net. These materials are focused on Windows desktops, however, the topics covered can be useful to all Jabber users.

 

Recommended options

• Jabber will ask for certain Android permissions the first time the app is launched
  • If prompted to allow Jabber to access your contacts, select either option. This may be changed later in the Android Settings app > Apps > Cisco Jabber > Permissions.
  • If prompted to allow Jabber to record audio, select Allow
  • If prompted to allow Jabber to manage and make and receive Phone calls, select Allow
  • If prompted to allow Jabber to stay connected in the background, select Allow (or Yes)

Important: You cannot make or receive calls while your phone is locked unless Jabber is allowed to stay connected in the background

 

Placing calls

• Dial a number directly
  • Tap the triple bar icon at upper left on the main screen of the Jabber app
  • Select Call from the menu
  • Tap the keypad icon at lower right
  • Enter a phone number using the keypad
  • Place the call by tapping the green call icon
• Call someone in your contacts list
  • Tap the triple bar icon at upper left on the main screen of the Jabber app
  • Select Contacts from the menu
  • Select a name
  • Place the call by tapping the call icon at upper right
• Call someone from a directory search
  • Tap the triple bar icon at upper left on the main screen of the Jabber app
  • Select either Contacts or Call from the menu
  • Enter a name in the search box at the top of the display
  • Select a name from the search results
  • Place the call by tapping the call icon at upper right

 

Receiving calls 

• You must be signed in to Jabber to receive calls
• Jabber must be allowed to run in the background, but does not have to be visible in the foreground
• Follow the onscreen prompts to answer an incoming call

 

Check voicemail

• Tap the triple bar icon at upper left on the main screen of the Jabber app
• Select Voice Messages
• Tap the play icon to the right of a message to listen to it. Audio will start to play from the from the hands-free speaker and will automatically switch to the receiver earpiece when the phone is held up to your ear.
• To delete a voice message, select a message to show its details then tap Delete

 

Place a call on hold

• While a call is in progress, switch to the Jabber app
• Tap the ellipsis button and select Hold from the pop-up menu