Concur

Concur has a free mobile app that allows you to:

• Book air, hotel, and ground transportation at University-negotiated rates
• Take photos of your receipts using a smartphone in order to attach to an expense report (Receipts are required for expenses of $50 or more.)
• Submit and approve expense reports on-the-go 

Set up PIN for Concur Mobile

Before you use the app for the first time, you must choose a PIN which you will use to log in to the app on your phone. You will not be able to log in to the app using your Princeton password.

On a computer, navigate to the Travel website and log into Concur using your Princeton netID and password. From the left-hand menu under the heading “Other Settings”, select Concur Mobile Registration. Select a PIN for the mobile app. Then open the app store on your Android or iOS device and download the “SAP Concur” app. On the login screen, choose 'Take me back to old sign-in experience'. Log in to the app using the PIN you selected and start capturing receipts.

TripIt Pro

Consolidates all of your trip details (flight information, hotel reservations, car rentals, meetings) in one place. It provides:

• Real-time flight alerts for delays, cancellations, and gate changes
• Alternate flight review in the event of a delay or cancellation
• Seat Tracker option which can alert you if a window, aisle, etc. becomes available

You can activate your free TripIt Pro subscription in the Travel Alerts section of your My Concur page.

Tips to Improve Your Credit Card Experience

Billing address for University credit cards:

Financial Service Center

7 New South

Princeton, NJ 08544

• Phone number associated with University card: 609-258-3080
• Sign-Up for mobile alerts to prevent or mitigate fraud
  
  • The Bank will send an alert to your phone and you can immediately confirm whether the charge was authorized. Not only will this prevent the fraudulent transaction, it will save you time by eliminating the need to contact your Departmental Manager and/or the Financial Service Center.

• Dispute charges in a timely manner (within 60 days from the transaction date)
  
  • First, contact the supplier/merchant to dispute the charge
  • If the supplier does not agree to provide a credit, then contact Bank of America's dispute team at 1-855-521-1795 
  • The bank will initiate a claim with the merchant, and will typically issue a credit within 30-45 days (you should see a credit appear in Concur). It is possible that the claims process may take longer.

Please note it is necessary to submit the disputed charge in Concur on an expense/statement report within 30 days. Once the credit appears, please submit the credit on a separate expense report (unless the credit appears within 30 days where you can include in the same report as the disputed charge).

Credit Card Mobile Alerts

1. Visit the Bank of America Global Card Access website and select Register New User.
2. Enter your card information.
3. Once your account has been created, select Manage Alerts.
4. Contacts tab: Select Text from the Contact Type dropdown menu (Voice and Email are also available). Enter your mobile phone number and click Save.
5. Settings tab: Select the types of alerts you wish to receive and associate them with the contact method you saved in Step 3 above.

Select the Suspicious Activity alert to receive text messages when the bank suspects fraud on your University credit card. Simply reply VALID or FRAUD from your mobile device. Your card’s status will be updated in real-time.

Please note, when creating your User ID, you may receive a warning that your ID is invalid, which means that the User ID is already taken. The BOA Global Card system supports many customers, and we advise creating a User ID different from your NetID and suggest adding numeric value(s) to that User ID if possible.

Please see the PIN Retrieval, Customization, & Mobile Alerts Reference Guide for more information.

Related Resources

To learn more about Princeton’s Travel policies and procedures, please visit the Travel website.