Zoom Meeting Time Limit

Issue

A user receives a warning when attempting to schedule or conducting a Zoom meeting that is to exceed 40 minutes.





Note: The user does not need to upgrade the account or purchase anything from Zoom. Princeton offers all eligible users a paid Zoom Account for use.  However, some time may have lapsed between your last official login/authentication to Zoom and your account was demoted to a Basic user, as a result.  

Resolving the Issue

Re-authenticate

The user should sign out of the client and/or web portal and then sign back in, this will sometimes resolve the issue.

From the Client

On the Zoom Desktop Client, click the Zoom profile picture/initials on the top-right of the screen.

From the drop-down menu, select the option to Sign Out.

To Sign back in, the user will need to then select the SSO option at the bottom.

And then input the domain as Princeton

Select Continue

The user will now be logged back into the Zoom desktop client with their enterprise license.

Contact Us

The Princeton Zoom Admin Team can assist in associating a license from Zoom to a user’s account.
If you have attempted the re-authentication and it has not resolved your issue of the limited-time meetings, please send the Princeton Zoom Admin Team an email with details of the request.