A user receives a warning when attempting to schedule or conducting a Zoom meeting that is to exceed 40 minutes.
The user does not need to upgrade the account, or purchase anything from Zoom. Princeton offers all eligible users a paid Zoom Account for use.
If the user can attempt to sign out of the client and/or web portal and sign back in, this will sometimes resolve the issue.
On the Zoom Desktop Client, click the Zoom profile pic, or the Zoom profile initials in the top right corner of the client.
On the drop-down menu that is exposed, select the last option to Sign Out.
To Sign back in, the user will need to then select the SSO option at the bottom.
And then input the domain as Princeton
And select to continue
The user will now be logged back into the Zoom desktop client.
The Princeton Zoom Admin Team can assist in associating a license from Zoom to a user’s account.
If you have attempted the re-authentication and it has not resolved your issue of the time limited meetings, please send the Princeton Zoom Admin Team an email with details of the request.