Adobe Acrobat: Error converting a Microsoft Office document to PDF


Problem:

Adobe Acrobat Pro DC may display the following error when attempting to convert a Microsoft Office document to PDF:

"There was an error opening this document. You need to be connected to the internet and signed into Acrobat to use this feature. Please check and retry."

You need to be connected to the internet and signed into Acrobat to use this feature.

Solution:

Disable the "Use Adobe Create PDF cloud service" option. To disable the option, do the following:

 

  1. Start Acrobat Pro DC
  2. Go to File menu > Create > PDF from file
  3. Select the Office document that you want to convert to PDF
  4. Click Options
  5. Disable (uncheck) the Use Adobe Create PDF cloud service check box

Uncheck the option titled Use Adobe Create PDF cloud service


The instructions above are also published in the following Adobe help article - https://helpx.adobe.com/acrobat/using/whats-new.html#RichPDFMacOS