Report Podium Equipment Malfunction

To report a problem please complete the Learning Space Malfunction form.  

Room HVAC Issue

Please Call Facilities 609-258-8000

How do I use the Podium Computer?

On the Mac OSX the podium account logs in automatically after reboot. The name of the account is Podium1, there is no password.

On the Windows 10 partition, the podium account automatically logs in after a reboot. The name of the account is Standard Podium Account, there is no access to type in a password, it is controlled by the system on campus.

If the computer is turned off, press the power button located in the right-rear corner of the computer. Please note the power button is flush with the computer and therefore difficult to find.

I am being prompted for a password on the touch panel

1. 1. You shouldn't need a password to operate - find the home button to start at initial screen.
   2. If a password is prompted, you may be trying to get into either "Advanced Mode" or "Tech Mode". 
      • If you need to get into either mode, please contact a Learning Space Support technician to obtain training. 
   3. 701 and some other spaces may require a podium password. Input 2-5-8 then press Enter.

My laptop won’t project

1. 1. Make sure the projector/flat panel is on
      • Check the projector - Is Light coming from the projector's lens?
      • Check the flat panel - Be sure it is turned on with the remote.
   2. Make sure the correct source is selected on the control touch panel or button panel
      • Your laptop on touch panels?
      • Corresponding input on the flat panel?
   3. Make sure your laptop is plugged into the room's projection system
      • VGA, HDMI or Mini Display Port?
      • Do you need an adapter?
   4. Make sure the laptop is responding to being connected to the system
      • Did the laptop screen flash when plugged in?
   5. Make sure the laptop is on mirrored display
      • Mac:  System Preferences / Displays / Arrange
      • PC:  Windows Key and the letter "P" and select "Duplicate"

I’ve scheduled an event in the room and do not know how to operate the system

• 1. Visit AV Services to request training in the room
     • Click on “Learning Spaces Support”
     • Click on Event/Class Support Request
     • Fill out the form to request training/support
  2. Call AV Services for assistance
     • 609-258-3196 prior to event
     • 609-258-2000 for emergency assistance during event

 I do not have my dongle

1. 1. Visit the solution center in Frist Room 112 to sign out a dongle.
   2. E-mail to self and use a connectable laptop and get file from e-mail
   3. If the room is equipped with a room computer
      • Transfer file to a thumb-drive
      • E-mail file to self and access from the room computer

The microphone is not working or is not loud enough!

1. 1. Podium mic - Use the touch panel to turn up the SPEECH volume
      • Touch “Volume” on the touch panel
      • Turn up or unmute the speech audio level
   2. Wireless mic - Make sure the power is turned on
      • Lav mic: Switch is located on the top of the mic
      • Handheld:  Switch is located on the bottom or side

The laptop, DVD, VHS, Blu-Ray, or CATV audio is not loud enough.

Laptop audio issues

1. Make sure the laptop is projecting to the screen.
2. Make sure the audio cable is plugged into the laptop for VGA
3. Make sure the laptop’s audio is turned up
4. Make sure the application being used audio is turned up
5. Use the touch panel to turn up the PROGRAM volume
   • Touch the “Volume” on the touch panel
   • Turn up or unmute the program audio level
6. Look in the equipment cabinet for the room’s amplifier
   • Usually located at the bottom of the cabinet
   • Make sure the power is “On”

DVD, VHS, Blu-Ray or Cable TV audio issues

1. Make sure the video source is selected on the touch panel and is projecting on the screen
2. Use the touch panel to turn up the PROGRAM volume
   • Touch the “Volume” on the touch panel
   • Turn up or unmute the program audio level
3. Look in the equipment cabinet for the room’s amplifier
   • Usually located at the bottom of the cabinet
   • Make sure the power is “On”
4. Make sure the video playing should have audio (it happens that it doesn’t)

Lighting Issues

1. Light presets can be controlled on the touch panel under “Lighting”
2. There are 5 presets available for most rooms
   • Full:  All the lights are on
   • Overhead:  Front lights go out and the room stays lit
   • Projection Notetaking:  Front light go out and the room is dim
   • Projection Only:  Front lights go out and room is very dim
   • Off:  All lights are off
3. Lighting controls are on the wall
   • In most rooms, there is a panel with 5 buttons, corresponding to the lighting presets above

Projection Screen Issues

1. The projection screen comes down when the projector is turned on by the touch panel and will go back up when the projector is turned off when shutting down
2. The projection screen can also be controlled by the touch panel under “Environment”
3. Projection screen control on the wall
   • Most rooms have a 3-button panel on the wall, corresponding to up, stop and down

Drapes Issues

1. Some drapes are controlled via the touch panel
   • Control found under “Environment” on the touch panel
2. Most drapes are controlled manually with pull strings on either side of the window