Important

• In order to log into Jabber you will need to have Duo to authenticate.  Please see this KB article for more information: Duo KB Article
• To make 911 emergency calls, use either a landline or your cellular provider. The Jabber app is not a recommended method of calling emergency services
• If you are installing Jabber on multiple iOS devices, Jabber phone services can only be active on one iPhone and one iPad at a time
• You will need to accept (Press OK) in the 911 notification to be able to use Jabber phone services
• If you have not yet installed Jabber, see KB0010890 - Cisco Jabber: What is Jabber

 

---

 

Getting Started

 

A Jabber quick reference card and in-depth video tutorial are available from https://princeton.videoshowcase.net. These materials are focused on Windows desktops, however, the topics covered can be useful to all Jabber users.

 

---

 

Recommended options

 

• Allow Jabber to access the Microphone
  
  • Open the Settings app and go to Jabber
  • Turn on the Microphone

 

• Allow Jabber to send notifications
  
  • Open the Settings app and go to Jabber > Notifications
  • Turn on Allow Notifications

 

---

 

Placing calls

Use one of the following methods:

 

• Dial a number directly
  
  • Tap the Calls tab at the bottom of the Jabber app display
  • Select Keypad at the top of the display
  • Enter a phone number from the keypad
  • Place the call by tapping the green Call icon

 

• Call someone in your contacts list
  
  • Tap the Contacts tab at the bottom of the Jabber app display
  • Swipe left on their name and tap the Call button

 

• Call someone from a directory search
  
  • Tap the Contacts tab at the bottom of the Jabber app display
  • Enter a name in the search box at the top of the display
  • Select a name from the search results
  • Place the call by tapping the call icon at upper right

 

---

 

Receiving calls

• You must be signed into the Jabber app to receive calls, but the app does not have to be running in the foreground
• Follow the onscreen prompts to answer an incoming call 

 

---

 

Check voicemail

• Tap the Voice Messages tab at the bottom of the Jabber app display
• Select Inbox at the top of the display
• Tap a voice message then tap the play button to listen to it. Audio will start to play from the from the hands-free speaker and will automatically switch to the receiver earpiece when the phone is held up to your ear.
• To delete a voice message, swipe it to the left and tap Delete
  

 

---

 

Place a call on hold

• While a call is in progress, switch to the Jabber app
• Tap the ellipsis button and select Hold from the pop-up menu 

 

---

 

Known Issues

• Problem: The Jabber client may stop receiving calls when moving from the campus wi-fi network to a cellular network
• Solution: Sign out of the Jabber app and sign back in again.
• Problem: Jabber does not allow voice calling on Eduroam.
• Solution: Make sure iCloud Private Relay is turned off. This will not allow Jabber to make or receive calls while on Eduroam.
•