Lenovo computers unable to use eduroam, puvisitor, or servicenet WiFi

The Lenovo Vantage application, which comes preinstalled on new Lenovo laptops, is causing users to be disconnected from the eduroam, puvisitor, or servicenet wireless networks. If you encounter an issue connecting to the eduroam, puvisitor, or servicenet wireless networks and you have a Lenovo computer running Windows, please follow the steps below to disable the WiFi security feature.

Disable Lenovo WiFi Security

  1. In the Type here to search box enter Lenovo Vantage.
  2. Select Lenovo Vantage app in the search results.
  3. In the Lenovo Vantage app window click the three bar menu in the upper right.
  4. In the pop out Dashboard menu under Security click Wi-Fi security.
  5. In the Wi-Fi Security window toggle the Wi-Fi Security button to off.
  6. Exit the Lenovo Vantage app.
  7. In the Type here to search box enter Services.
  8. Select Services app in the search results.
  9. In the Services window look for LenovoVantageService under the Name column.
  10. Right click LenovoVantageService and click Properties.
  11. In the LenovoVantageService Properties window click the Stop button.
  12. In the drop down menu for Startup type select Disabled.
  13. Click Apply then click OK.
  14. Exit the Services window.
  15. Press the Windows key and type "cmd" when the command prompt appears, click Run as Administrator
  16. Enter (or copy/paste) the following text into the command prompt window: C:\windows\System32\ImController.InfInstaller.exe -uninstall and press ENTER
  17. When the blue progress circle on your cursor disappears, the uninstall is complete.
  18. Restart your computer.

If a wireless device sends more than 500 ARP (Address Resolution Protocol) requests in a 30 second period, it will be automatically blocked by the controller. If your Lenovo computer continues to exhibit a failure to connect, it is possible that your device has a temporary block in place that will expire in 60 minutes. Please contact the OIT Support and Operations Center (SOC) should you need additional assistance.