My Devices List

The My Devices page on the Service Portal displays a list of University-owned computer equipment assigned to the logged in user.

The list provides a status of each computer's compliance with the Computer and Endpoint Security Requirements policy.

I don't see my computer listed

If you're unable to find your device in the list, select the I don't see my device button.

Provide a description of your computer including the serial number if available. Your request will be routed for further investigation to your local IT Support team or the Service Desk if you do not have local IT support.

My computer information is not correct

Select Report a problem next to a listed device to report any of the following issues:

• Not My Device - if you don't recognize the device as your computer
• I have network issues with this device - if you're having trouble connecting 
• Need my device to be managed - if your computer is listed as not managed
• This device was returned - if the device was a loaner or old workstation that was already returned

Your request will be routed for further investigation to your local IT Support team or the Service Desk if you do not have local IT support.

Device Details

The Name column displays the following information, if available:

• Name of the computer (assigned by the University)
• Serial number
• Model of the computer

The serial number is typical located on a computer and may be used to match your computer to the listed device. Clicking on the name will provide additional details about the device.

Management Status

Management software is required to be installed and running on University-owned computers. When the computer is in use, management is active and the device is secure. If a device has not connected to the internet, it will not check in and the management status cannot be confirmed.

The Managed column displays the computer's status:

• Yes - device is actively managed
• No - device is not currently enrolled in management
• Not Checked In - device had management software installed but the device has not checked in within the last 30 days

Scheduled Retirement

The Scheduled Retirement column displays the date when the computer is scheduled for replacement. Computers provided to faculty and staff are scheduled to be replaced every 4 years. Your local IT support team can assist with confirming your computer refresh eligibility.