The My Devices page on the Service Portal displays a list of University-owned computer equipment assigned to the logged in user.
The list provides a status of each computer's compliance with the Computer and Endpoint Security Requirements policy.
If you're unable to find your device in the list, select the I don't see my device button.
Provide a description of your computer including the serial number if available. Your request will be routed for further investigation to your local IT Support team or the Service Desk if you do not have local IT support.
Select Report a problem next to a listed device to report any of the following issues:
Your request will be routed for further investigation to your local IT Support team or the Service Desk if you do not have local IT support.
The Name column displays the following information, if available:
The serial number is typical located on a computer and may be used to match your computer to the listed device. Clicking on the name will provide additional details about the device.
Management software is required to be installed and running on University-owned computers. When the computer is in use, management is active and the device is secure. If a device has not connected to the internet, it will not check in and the management status cannot be confirmed.
The Managed column displays the computer's status:
The Scheduled Retirement column displays the date when the computer is scheduled for replacement. Computers provided to faculty and staff are scheduled to be replaced every 4 years. Your local IT support team can assist with confirming your computer refresh eligibility.