LastPass Password Management Software

About LastPass

Princeton University has partnered with LastPass to supply complimentary password management accounts to students, faculty, and staff. LastPass is a secure password management tool that can create and store passwords in an encrypted environment. LastPass is available as a browser extension and a mobile device app. Please note that there are multiple versions of LastPass available on the market. The three versions offered through Princeton are Enterprise, Premium, and Families.

LastPass Versions*	Use Cases
Enterprise	Faculty and staff should use this version to store passwords used for University business.
Premium	Students, faculty, and staff should use this version to store personal passwords.
Families	Faculty and staff should use this version to store personal passwords. This is a personal account granted to Enterprise users that also includes five additional licenses. These licenses can be granted to individuals closest to you (family and/or friends).

*LastPass offers a free version of its product; please do not use this to store passwords used for University business.

For details about the differences in the functionality of each product, please visit the LastPass website.

Get LastPass Enterprise (faculty & staff)

Enterprise: Faculty and staff will receive an email invitation to establish an Enterprise LastPass account to store passwords used for University business. Faculty and staff may also register for a LastPass Premium or Families accounts to store personal passwords, and those accounts must be registered with non-Princeton email addresses (see “Premium” section below).

In the “LastPass Account Created” email invitation, click on the “Complete the Activation of your Enterprise Account” link. If you have not already received an invitation to claim your LastPass Enterprise account or your invitation has expired, you may request an account by emailing helpdesk@princeton.edu.
On the Set Master Password page, enter the Old Master Password (temporary password can be found in the invitation email), enter a New Master Password* and then Confirm New Master Password. It’s also recommended that you enter a new password Reminder. Click Save Master Password.
*Remember to make it a good, memorable password, as it will protect all your other passwords!
Next, depending on the browser you are using and whether you already have the browser extension, you will get a slightly different setup experience (the following steps may appear in a different order for you). Walk through the additional setup screens to:
1. Add the LastPass browser extension(s)* by visiting the LastPass download center: LastPass works as an extension of your browser to keep your passwords in a secure and encrypted environment. If the browser extension is not already installed, install it. You will be prompted to install the browser extension during setup (from https://www.lastpass.com/download). DO NOT CHOOSE "LASTPASS UNIVERSAL WINDOWS INSTALLER." THIS INSTALLER REQUIRES ADMINISTRATOR RIGHTS. INSTALLING THE EXTENSION ON INDIVIDUAL BROWSERS DOES NOT REQUIRE ADMINISTRATOR RIGHTS. Once installed, log in to the LastPass extension. Here’s what the LastPass browser extension looks like:
  
  *Please note that the preferred browsers to use with LastPass are: Chrome, Firefox, and Edge. Internet Explorer for Windows and Safari for Macs are NOT recommended.
2. To function properly, LastPass must have permission to access and collect web addresses (URLs). Without permission, LastPass can't save and fill your credentials to your sites. When prompted to accept permissions, click "Accept."
3. Click on the browser extension. Enter your Email address, Master Password, and click Log In.
4. Enable Duo: Your LastPass account is protected with DUO multifactor authentication. When you log in for the first time, you will be prompted to:
  - Setup Duo Security, enter your LastPass Master Password and click Begin Enabling Duo Security.
  - Confirm your Duo Security username (please do not amend the username). Click OK when prompted. Please note: If you do not already have the browser extension installed, you will not be prompted to setup Duo until after you install the browser extension and login to LastPass.

4. Log in and start using LastPass! Click on the browser extension. Enter your Email address, Master Password, and click Log In. Note: You will be prompted for Duo multifactor authentication upon login.
The first or second time you log in, you will be prompted to set up and/or link a free, upgraded personal Premium LastPass account. This is highly recommended. Follow the onscreen prompts to continue.

For more information on linking accounts, please visit the LastPass website.

For information on how to use LastPass, visit our “Resources” section below.

Get LastPass Enterprise if you have an existing personal LastPass account using your princeton.edu email address (faculty & staff)

Log into your existing account using the LastPass browser extension.
In the “Princeton & LastPass” email invitation, click on the “Complete the Activation of your University Enterprise Account” link. (If you have not already received an invitation to claim your LastPass Enterprise account or your invitation has expired, you may request an account by emailing helpdesk@princeton.edu.)
On the Confirm Add page, click Yes, add me! You will see an Account Updated message.
Logout of the LastPass browser extension and then log back in.
Your LastPass account is protected with DUO multifactor authentication. Please confirm your Duo Security username (please do not amend this) and click OK.
Next, you will see a “Congratulations” message confirming that multifactor has been enabled.
You are now ready to log back in and use LastPass! Click on the browser extension. Enter your Email address, Master Password, and click Log In. Note: You will be prompted for Duo multifactor authentication upon login.

The first or second time you log into your Enterprise account, you will be prompted to set up and/or link a free, upgraded personal Premium LastPass account. This is highly recommended. Follow the onscreen prompts to continue.

For more information on linking accounts, please visit the LastPass website.

For information on how to use LastPass, visit our “Resources” section.

Get LastPass Personal Premium & Families Accounts* (students, faculty, & staff)

*Note: Follow these steps if you are new to LastPass. If you are an existing personal LastPass user, see the section below entitled, “If you already have a personal LastPass account (Free or Premium).”

Premium: Students, faculty, and staff may register for a LastPass personal Premium account to store personal passwords. Personal accounts must be registered with non-Princeton email addresses. Faculty and staff are also eligible for Families accounts. To set up Families accounts, visit Claiming Your LastPass Families Account.

To create a new LastPass personal Premium account:

Visit the Princeton LastPass Portal at: https://lastpass.com/partnerpremium/princeton.
Enter your Princeton email address, as well as a personal email address, and click Submit. Princeton will not have access to any of the information stored in your personal account. Your @princeton.edu email address is required at this step only so that LastPass can confirm your status as a PU student, faculty, or staff.
Next, you will see a “congratulations” notification:
You will then receive a confirmation email in your Princeton University email inbox. Click the Create My Account link.
On the Create an Account page, enter a New Master Password* and Confirm Your Master Password. It’s also recommended that you enter a password Reminder. Click Create My Account. *Remember to make it a good, memorable password, as it will protect all your other passwords!
Click Confirm to redeem a free upgrade to LastPass personal Premium for your account.
You should see a notification that your account has been updated:
LastPass works as an extension of your browser to keep your passwords in a secure and encrypted environment. If the browser extension* is not already installed, install it. DO NOT CHOOSE "LASTPASS UNIVERSAL WINDOWS INSTALLER." THIS INSTALLER REQUIRES ADMINISTRATOR RIGHTS. INSTALLING THE EXTENSION ON INDIVIDUAL BROWSERS DOES NOT REQUIRE ADMINISTRATOR RIGHTS. Here is what the LastPass browser extension looks like:

*Please note that the preferred browsers to use with LastPass are: Chrome, Firefox, and Edge. Internet Explorer for Windows and Safari for Macs are NOT recommended.
You are ready to use LastPass! Click on the browser extension. Enter your Email, Master Password, and click Log In. For information on how to use LastPass, visit our “Resources” section below.

If you already have a free or Premium personal LastPass account purchased on your own (students, faculty, & staff)

Visit the Princeton LastPass Portal at: https://lastpass.com/partnerpremium/princeton.
Enter your Princeton email address, as well as a personal email address, and click Submit. This way, we can guarantee you receive the Premium version. If you already have the Premium version, one additional year of free Premium will be added to your account annually.
You will then receive a confirmation email in your PU email inbox. Click the Upgrade My Account link.
On the Activate Your Account screen click Log In.
Login to LastPass with your existing personal account credentials. Enter your personal Email, Password, and click Log In.
You will be prompted for Duo multifactor authentication. Select your preferred authentication method.
Click Confirm to redeem LastPass Premium.
You will see that your account status has been updated. If you have not already done so, download the LastPass browser extensions. DO NOT CHOOSE "LASTPASS UNIVERSAL WINDOWS INSTALLER." THIS INSTALLER REQUIRES ADMINISTRATOR RIGHTS. INSTALLING THE EXTENSION ON INDIVIDUAL BROWSERS DOES NOT REQUIRE ADMINISTRATOR RIGHTS.
LastPass works as an extension of your browser to keep your passwords in a secure and encrypted environment. Download the extension for your browser. You can also download the LastPass mobile app to your mobile device to keep your passwords secure on the go. Visit your device’s app store to download the app.
Congratulations! You now have upgraded your personal account to LastPass Premium. You can check your account type by going to the browser extension and clicking on Account Settings. Here you can view your account type (it should read “LastPass Premium User” and the account expiration date).

LastPass Account Settings

LastPass Account Information

For information on how to use LastPass, visit our Training Resources section below.

Note: Faculty and staff are eligible for Families accounts. This benefit allows for five additional LastPass licenses. These additional licenses can be granted to individuals closest to you (family and/or friends). To set up Families accounts, visit Claiming Your LastPass Families Accounts.

LastPass FAQs

Is LastPass mandatory?

The use of LastPass is not mandatory but is highly recommended by the Information Security Office.

Who is eligible to receive LastPass accounts?

Students: All students are eligible for personal Premium accounts.

Faculty & Staff: All faculty and staff are eligible for Enterprise, Premium, and Families accounts.

Affiliates*: All University affiliates with princeton.edu email addresses are eligible for Enterprise, Premium, and Families accounts. *Employees of PPPL are not eligible for Enterprise or Families accounts.

What kind of encryption is used and where?

LastPass encrypts user data with the trusted algorithm Advanced Encryption Standard (AES) in Cipher Block Chaining (CBC) mode with a 256-bit key generated from each user's master password. The AES 256-bit algorithm is widely-accepted as impenetrable and is the same grade encryption used by banks and the US military to secure top secret data. The encrypted user data is transported to LastPass servers using Transport Layer Security (TLS).

Can LastPass or Princeton see my data?

No. Your information is available to you and only you. LastPass vaults are encrypted with bank-level, AES 256-bit encryption. LastPass does not have a key to unlock your encrypted data.

Can I import data from a different password manager?

Yes. Instructions on how to import data are available on the LastPass website.

What happens if I already have a personal LastPass account?

If you already have a personal LastPass account associated with a personal email address, you are entitled to upgrade to the Premium version at no cost. The Premium and Enterprise accounts may be linked, so you can access your personal account in the same view as your Enterprise account. The accounts are not joined, but are viewable in the same window. If you already have a paid-for, personal Premium LastPass account, one additional year of Premium will be added to your account annually for free.

What if I forget my master password?

If you cannot remember your Master Password, visit https://lastpass.com/forgot.php to enter your email and have your password hint sent to you. The information that LastPass will email you is only what you entered as your password hint when you registered your Master Password. Neither LastPass nor Princeton has access to your Master Password. LastPass cannot send you more than your password hint. If the hint does not enable you to remember your you may need to initiate the Account Recovery process.

What if I already have a LastPass account associated with my Princeton email address?

If you already have a LastPass account associated with your Princeton email address, please continue with activating your Princeton Enterprise LastPass account. Once your account is associated with Princeton’s Enterprise services, please proceed with activating a personal LastPass account with a non-Princeton email address. University-related passwords should be stored in the Enterprise account, and personal passwords should be stored in the personal Premium account. You can link these two accounts together and migrate any personal account information from your University account to your new personal account. Visit the LastPass website for instructions on how to migrate the data.

What happens when I leave Princeton?

When you leave Princeton, you will no longer have access to the passwords stored in your Enterprise account, and your personal Premium account will be unlinked from your Enterprise account. You will continue to have access to the contents of your personal Premium or Families vaults.

How can I use both my Enterprise and personal Premium accounts at the same time?

Within the LastPass browser extension, you have the option to link your personal Premium account to your Enterprise account. This does not merge the accounts, but instead makes your personal vault visible within your Enterprise vault. If you login with your personal account Master Password, you will only see your personal account information. If you login with your Enterprise Master Password, you will see your Enterprise account information, as well as another section containing your personal account information. For more information on linking accounts, visit the LastPass website.

Where do I get the browser extension?

The browser extension can be downloaded from the LastPass website. DO NOT CHOOSE "LASTPASS UNIVERSAL WINDOWS INSTALLER." THIS INSTALLER REQUIRES ADMINISTRATOR RIGHTS. INSTALLING THE EXTENSION ON INDIVIDUAL BROWSERS DOES NOT REQUIRE ADMINISTRATOR RIGHTS. Please note that the preferred browsers to use with LastPass are: Chrome, Firefox, and Edge. Internet Explorer for Windows and Safari for Macs are NOT recommended.

Can I share passwords with other users?

Yes, you can create folders of passwords to share with other LastPass users. Learn how to create shared folders.

Can I use LastPass on my mobile device?

Yes, LastPass supports every major smartphone and tablet, including Android, iOS, BlackBerry, and Windows Mobile devices. Learn more about LastPass on mobile devices.

My invitation to join LastPass Enterprise has expired. How do I request another invitation?

You may request another invitation by emailing helpdesk@princeton.edu.

What is LastPass Families?

If you have a LastPass Enterprise account through Princeton (faculty or staff), your account also includes a complimentary Families account. This is a personal Premium LastPass account granted to you that also includes five (5) additional LastPass licenses, which you can grant to individuals closest to you — family, friends, anyone you care about. To learn more, visit Claiming your Families Account.

Can I claim Families without linking a personal account to my Enterprise account?

Yes. Families accounts can be claimed without having to link a personal account.

Can I link a personal account to my Enterprise account without claiming a Families account?

Faculty and staff must claim their Families account before they can link accounts. However, if you previously linked a personal account to your Enterprise account before the Families benefit became available, then your personal account may have become unlinked. If so, you can re-link accounts after claiming the Families benefit (see next).

How do I link or unlink accounts?

Faculty and staff can link their Personal/LastPass Families accounts to their Enterprise account so they can keep a consolidated view of all their vault entries while both accounts remain separate. Visit the following pages to learn more:

Link my LastPass Personal/Families Account

Unlink my LastPass Personal/Families Account

I already have LastPass Premium or Families, can I still claim this benefit through Princeton?

Yes. Existing customers who have purchased a LastPass Premium or Families account will be migrated to the Families account once the offer has been activated in the employee's LastPass Princeton Enterprise user account. Please note that existing customers that have already paid for LastPass Premium or Families will not be reimbursed for a personal account that they have already purchased.

I already have a LastPass Families account. When I claim my Families benefit through Princeton, will I lose any of my shared items or folders?

No, all of your shared items and folders will remain shared (as-is) after you claim the Families benefit through Princeton.

I need help, who should I contact?

For Enterprise accounts: Contact the Princeton OIT Support and Operations Center at 609-258-HELP or helpdesk@princeton.edu.

For personal Premium and Families accounts, contact LastPass:

24/7 LastPass Support Center (self-help articles, videos, and additional resources)
LastPass Community (crowd-sourced support)
Submit a case to LastPass Support

Additional Training Resources

LastPass Getting Started Video