Accessing TigerHub, HR Self Service, Tiger Family Hub, and related applications from off campus requires GlobalProtect VPN or the Secure Portal for students, faculty, and staff. Parents and guardians must always use the Secure Portal using the instructions below.
1. Visit oit.princeton.edu/ps on a computer in private-browsing mode. (How to turn on private-browsing mode)
2. Enter your netID@princeton.edu and select Next.
(If prompted to Pick an Account, select Use another account. Non-Princeton accounts will not work as expected)
3. Enter your password and select Sign In.
4. In Session Settings screen may appear. If you intend on printing or saving, ensure Printing and File Transfer are checked. Then select Connect.
5. On the next screen, select Sign In.
6. If the Allow Remote Desktop Connection? prompt appears, select Yes.
7. Wait while the application loads. The Loading your app... screen may appear briefly.
8. When the Princeton Central Authentication Service login page appears, enter your netID and password, and then select Login.
9. Access the service as you normally would.
How to Print
- Press Ctrl + P on a Windows PC or Command + P on a Mac.
- When the print prompt appears, select Local printer (redirect).
- Select Print.
- After a few seconds, a second prompt will appear. Select the printer installed on your computer (such as Epson, HP, PawPrint, or TigerPrint).
- Select Print.
How to Save a File
- Press Ctrl + S on a Windows PC or Command + S on a Mac.
- When the Save As window opens, select This PC in the left panel.
- Select Remote virtual drive on RDWebClient.
- Select the Downloads folder.
- Select Save.
Note: If a file is saved to the Desktop or another folder in the Secure Portal, move the file to the Downloads folder in Remote virtual drive on RDWebClient and proceed to the next step. - A file will begin to download in the Secure Portal. You may see a message indicating the download was canceled. Ignore this message and proceed to the next step.
- When the prompt "Do you want to download files to local desktop?" appears, select Yes. Depending on file size, this may take 1 to 2 minutes. The file will be saved to your computer.
iPhone and iPad Instructions
Printing and saving files is not available on the mobile app. To print and/or save a file, use the instructions above in a private browser on your computer.
1. Visit the App Store to download the Windows App Mobile
2. In the top-right corner, select the + (Add)
3. Select Work or School Account
4. Enter your netID@princeton.edu and select Next.
5. Enter your password and select Sign In.
If prompted to authenticate with Duo, complete the steps and return to the Windows app.
6. At the bottom, select Apps
7. Select Peoplesoft HCM/CS
8. If the Allow Remote Desktop Connection? prompt appears, select Yes.
9. When the Princeton Central Authentication Service login page appears, enter your netID and password, and then select Login.
You may need to open the in-app keyboard by tapping on the keyboard icon at the top of the screen.
10. Access the service as you normally would.
Common access issues
- If an old bookmark or direct link does not work, update the bookmark to oit.princeton.edu/ps.
- If you see several sign-in or connection prompts when using the secure portal, continue through each prompt. These prompts are part of the expected secure access process.
- If the Allow Remote Desktop Connection? prompt appears, select Yes to continue. This is required for secure access.
- The secure portal at oit.princeton.edu/ps does not retain your session history. This information is automatically cleared at the end of each session as part of the secure access experience.