What is Cisco Jabber

Cisco Jabber delivers instant messaging, voice and video calls, voice messaging, desktop sharing, conferencing.

Before you Start with Jabber

• In order to log into Jabber you will need to have Duo to authenticate.  
• To make 911 emergency calls, use either a landline or your cellular provider. The Jabber app is not a recommended method of calling emergency services
• If you are installing Jabber on multiple computers, Jabber phone services can only be active on one computer at a time
• You will need to accept (Press OK) in the 911 notification to be able to use Jabber phone services
• If VPN disconnects or connects while you are on an active call in Jabber, the call will get disconnected. Wait for your client to reconnect and place your call again
• If you have not yet installed Jabber, see KB0010890 - Cisco Jabber: What is Jabber
• Link to Self Care Portal: Self Care Portal

Configure Jabber options

• Launch Jabber
• In the main Jabber window, click the gear at upper right and select Options
  
  • If the main Jabber window is not visible, click the Jabber icon in the Windows Notification area
• Set the following options:
• General - Start Cisco Jabber when my computer starts
• Audio - Confirm the correct speaker and microphone are selected
  
  • Click Advanced and move preferred devices to the top of the device lists
• Video - If a web cam is connected, confirm it is selected
• Calls - Confirm 'Never start calls with video' is selected

Main Jabber window

Jabber Options window

Set Headset as Default

• In the main Jabber window, click the gear at upper right and select Options
• Click the Audio tab 
• Confirm the correct speaker and microphone are selected
• Then click Advanced and move preferred devices to the top of the device lists (Ringer, Speaker and Microphone)
• Click Apply and OK

Placing calls

• Click the docked window at the top of the screen or in the main Jabber window, enter a phone number in the dial box and click the green call button
• To search for a phone number, enter a contact's name in the dial box and click the green call button next to the search result

Receiving calls

• Jabber must be running 
• Incoming calls will cause a notification window appear on screen. Answer or Decline the call from the notification window.
• Ensure the  "Use My computer for calls" optiob is selected in the bottom left of the Jabber window
  

Check voicemail

• Click the Voicemail icon in the docked window or in the main Jabber window
• Confirm the View and Type drop-down menus are set to All
  
  • To view deleted voicemails select Deleted from the Type drop-down menu
• Click the play button next to a voicemail message. Audio will play through the Jabber audio device.

How to Change Your Status

• To change your status click on the upper left with your initials.
• Click on Status
• Select your status from the existing options or create your own.

How to Set Do Not Disturb

• To change your status click on the upper left with your initials.
• Click on Status
• Select Do Not Disturb.

Transfer a call

• Click More on the call window toolbar
• Select Transfer
• Enter a phone number or name in the dial box and click the green call button
• Click the Transfer button

Call forwarding

• In the main Jabber window, click the computer icon at lower left.
• Select Forward calls to from the popup menu and select an existing number
• To add a new number, select New Number... and enter a phone number. Use the same calling format as used when calling from other campus phones.

Placing calls on hold

• While a call is in progress click the ellipsis button and select Hold from the popup menu.

Create a conference call

• Place a call and put it on hold
• Place another call from the main Jabber window, click the ellipsis button and select Merge from the popup menu
• Any conference participants using Jabber can add callers to the conference by following the same steps 

Change Ringtone

• Select the gear icon on the top right corner.
• Navigate to Notifications
• Select your ringtone by line and click apply. 

Issue: Jabber may prompt you to re-enter voicemail credentials

• Problem: Jabber may prompt you to re-enter voicemail credentials.
• Solution: Click on Account Settings and enter NetID in the Username field and your NetID password.
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