Eduroam: Correcting authentication failures on the eduroam network.


Authentication failures on the eduroam network may slow your device's wireless performance and cause frequent disconnects with delayed re-connections. This behavior degrades your Princeton University wireless experience and the performance of all devices on the eduroam network. This is a known error caused by an outdated certificate and settings applied previously on your device.

To resolve this issue, please perform the following steps based on your device’s Operating System (OS).

Forget the eduroam network

Forget the eduroam wireless network on your device and remove the profile (when applicable).

Windows 10

Forget the network: Windows Icon > click the settings gear icon > Network & Internet > WiFi > Manage known networks > select eduroam > click Forget

OS X

Forget the network:  Apple menu > System Preferences > Network > unlock the padlock (requires admin password) > select 'Wi-Fi' from the list on the left > click the “Advanced” button. Select eduroam in the “Preferred Networks” list, click the remote button (-) beneath the list, and click OK > click Apply.

Remove the Profile (requires admin password):  Apple menu > System Preferences > Profiles > click on eduroam > click on the “-” button

iOS

Forget the network:  Settings > WiFi > eduroam > Forget This Network

Remove Profile:  Go to Settings > General > Profile > eduroam > remove

downloaded profile

Android

Forget the network: Go to System Settings > Wireless & Networks > select Wi-Fi setting > press and hold the eduroam network > click Forget network

Linux

Forget the network:  Right click on the network icon > click edit connections > select Wireless > Delete the network

 

Configure your device(s) for eduroam wireless service with the eduroam CAT tool

 

Windows 10 

KB0013259

 

 

MacOS device

KB0013261

 

 

iPadOS/iOS device 

KB0013155

 

 

Android device 

KB0013154

 

 

Linux device 

KB0013262

 

 

 

 

 

 

Notes

If you are connecting from a Linux device and used the eduroamCAT tool for setup, you may need to change your WiFi settings to the following:

If you are using an Android device, go to Settings > Network & Internet > Wi-Fi > eduroam > Options. Check your settings and ensure they are set to:

Join your device to the eduroam network.