If you do not have a device available to you for scanning your kit, or have followed these instructions and are still having trouble, come to the Testing Clinic during open hours and clinic staff can scan it for you. For clinic location and hours visit Clinic Information
For detailed instructions, technology preparation and helpful videos, visit Taking the Test on the Princeton University COVID Resources website.
For security, the COVID Test Kit Scanner App requires a netID, password and DUO multi-factor authentication. Be sure to have your netID and password handy and DUO installed on your device. If you have not already done so, activate DUO by following these instructions, DUO Two-Factor Authentication
Make sure your Personal Information (phone, email and addresses are complete and up-to-date in TigerHub (students) or HR Self Service (Faculty and Staff). All addresses must be complete (University Housing, Physical Location, Campus Address and/or Permanent Address).
How to Use the COVID Test App Video
Access the web app used to register your test kits to your name in one of four ways:
If the barcode from the test kit was submitted successfully message, "Success Test Kit XX##### has been successfully registered..."
If, after multiple attempts you are still having trouble, come to the Testing Clinic during open hours and clinic staff can scan it for you.
If the barcode image could not be read, or the upload was interrupted, "Error Unable to read barcode" displays.
This means the test kit was not registered, and the barcode image must be captured again.
Only mobile devices will attempt to open the camera. If you are using a PC/Laptop, follow PC/Laptop Upload instructions below.
If the device camera does not open, it is likely the browser does not have permission to use the camera.
Adjust browser settings to allow camera access.
When running on a PC/laptop the barcode upload will attempt to open File Explorer instead of the camera.
Only JPG, PNG file formats are acceptable. The new Apple picture format .HEIC, is not acceptable and will not work.
Use the cell phone or tablet of a friend or family member to scan a kit (one at a time). The phone/device you use will not store any data.
There are three common authentication issues. 1) Trailing blank spaces in the netID, 2) password and/or cookies are blocked by the device browser or 3) the browser is not trusted by the app.
Trailing Blank spaces are invisible spaces on the end of the netid or password. When inputting a netID or password, be sure there are no trailing blank spaces included.
Adjust browser settings to allow cookies.
Trust browser dialog.
If you receive an error indicating you are not eligible, either your information in the system is incorrect or updates have not yet been processed. Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.
The Testing app imports identifying information from TigerHub. If the message, "The following required information is missing for you in Princeton's records:Phone,Email," is displayed, the information must be updated in TigerHub.
Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.
The Testing app imports identifying information from TigerHub. If the message, "The following required information is missing for you in Princeton's records: Address," is displayed, the information must be updated in TigerHub.
Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.
The Testing app imports identifying information from HR Self Service. If the message, "The following required information is missing for you in Princeton's records," is displayed, the information must be updated in HR Self Service.
Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.
Email covidtests@princeton.edu for assistance.