No Device or Still Having Trouble?

If you do not have a device available to you for scanning your kit, or have followed these instructions and are still having trouble, come to the Testing Clinic during open hours and clinic staff can scan it for you.  For clinic location and hours visit Clinic Information

Before You Start

For detailed instructions, technology preparation and helpful videos, visit Taking the Test  on the Princeton University COVID Resources website.  

For security, the COVID Test Kit Scanner App requires a netID, password and DUO multi-factor authentication. Be sure to have your netID and password handy and DUO installed on your device.  If you have not already done so, activate DUO by following these instructions, DUO Two-Factor Authentication

Make sure your Personal Information (phone, email and addresses are complete and up-to-date in TigerHub (students) or HR Self Service (Faculty and Staff).  All addresses must be complete (University Housing, Physical Location, Campus Address and/or Permanent Address).

Video How to Use the COVID Testing App 

How to Use the COVID Test App Video

Access the COVID Test Kit Scanner App

Access the web app used to register your test kits to your name in one of four ways:

• Through the TigerSafe App, by clicking on the “Testing Kit” icon.
  
  • Select the Testing Kit (Do not select Report a Testing Absence link).
  • 
• Through the Princeton Mobile app, by clicking on the “Covid Kit” icon.  https://m.princeton.edu/default/page/index
• Via any browser by going directly to the web app page at http://scantestkit.princeton.edu
• Or by opening your device camera and scanning this QR code:

 

Register a Test

1. Access the app.  The standard Princeton Central Authentication Service screen opens.
2. Input netID and password, then, click Login.  Await DUO notification on the device.
3. In DUO, click Allow.
4. In the app, the Register Test Kit screen opens.
   
   • 
5. Select Scan Barcode.  The device camera opens.  
   
   • 
6. Using the device camera, center the barcode in the window, focus the image, and take the picture.  For best results: 
   
   • Set the camera zoom to 3x
   • Hold the camera directly above the barcode (not at an angle)
   • Ensure that there is enough light on the barcode without any glare
   • Position the camera so that the barcode fills as much of the screen as possible
   • Focus the camera so that the vertical barcode lines are crisp
   • Hold still and take the picture
7. Take the picture and verify image clarity.
8. If the image is clear, select the check mark to submit the image.
9. Review Confirmation message
   
   • "Success": The Test kit is registered and can now be used.
   • 
   • "Error Unable to read barcode": The barcode did not scan and the image must be captured again.
   • 

Test Registration Successful

If the barcode from the test kit was submitted successfully message, "Success Test Kit XX##### has been successfully registered..."

   

Best Results for Scanning

1. Set the camera zoom to 3x
2. Hold the camera directly above the barcode (not at an angle)
3. Ensure that there is enough light on the barcode without any glare
4. Position the camera so that the barcode fills as much of the screen as possible
5. Focus the camera so that the vertical barcode lines are crisp
6. Hold still and take the picture

If, after multiple attempts you are still having trouble, come to the Testing Clinic during open hours and clinic staff can scan it for you. 

Error Unable to Read barcode

If the barcode image could not be read, or the upload was interrupted, "Error Unable to read barcode" displays. 

This means the test kit was not registered, and the barcode image must be captured again. 

   

Camera Won't Open

Only mobile devices will attempt to open the camera. If you are using a PC/Laptop, follow PC/Laptop Upload instructions below. 

If the device camera does not open, it is likely the browser does not have permission to use the camera. 

Enable Device Camera

Adjust browser settings to allow camera access. 

1. Open device Settings.
2. Scroll down and open the browser icon (Chrome, Firefox, Safari etc.) 
3. Scroll down and locate Camera.
4. Change to Allow.
5. Try accessing the camera again.

PC/Laptop Image Upload

When running on a PC/laptop the barcode upload will attempt to open File Explorer instead of the camera.

Only JPG, PNG file formats are acceptable.  The new Apple picture format .HEIC, is not acceptable and will not work.

Use the cell phone or tablet of a friend or family member to scan a kit (one at a time). The phone/device you use will not store any data.

Unable to Authenticate

There are three common authentication issues.  1) Trailing blank spaces in the netID, 2) password and/or cookies are blocked by the device browser or 3) the browser is not trusted by the app.

Remove Trailing Blank Spaces 

Trailing Blank spaces are invisible spaces on the end of the netid or password.  When inputting a netID or password, be sure there are no trailing blank spaces included.

Allow Cookies

Adjust browser settings to allow cookies.  

1. Open device Settings.
2. Scroll down and open the browser icon (Chrome, Firefox, Safari etc.) 
3. Scroll down and locate Block Cookies.
4. Change Block Cookies to Allow Cookies.
5. Try accessing the COVID Test Kit Registration app again.

Browser not Trusted by the app

Trust browser dialog.  

1. Close all open apps (if possible).
2. Login to the app using https://scantestkit.princeton.edu 
3. After the login resolves, look for a dialog that asks if you want to trust your browser
   1. This is often hidden on a new tab that is behind the CAS/Duo page
4. Select "Yes" to trust the browser.

 

Not Eligible for Testing

If you receive an error indicating you are not eligible, either your information in the system is incorrect or updates have not yet been processed.  Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.

Students: Missing Phone, Email

The Testing app imports identifying information from TigerHub.  If the message, "The following required information is missing for you in Princeton's records:Phone,Email," is displayed, the information must be updated in TigerHub.

Update Required Information in TigerHub

• Select Contact Details to confirm/update:
  
  • Email Address 
  • Phone Number

Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.

Students: Missing Address

The Testing app imports identifying information from TigerHub.  If the message, "The following required information is missing for you in Princeton's records: Address," is displayed, the information must be updated in TigerHub.

• In TigerHub, Select Personal Details > Addresses to update your Physical Location Address, Campus Address and Permanent Address.
• Undergraduate Student:  Make sure you have either a University Housing Address OR a Physical Location Address in New Jersey.
• Graduate Students:  Make sure you have a Physical Location Address.
• Address must include Street, State, City and Zip Code.
• Having only a Campus Address and/or a Permanent Address is not sufficient.

Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.

Faculty/Staff: Required information missing

The Testing app imports identifying information from HR Self Service.  If the message, "The following required information is missing for you in Princeton's records," is displayed, the information must be updated in HR Self Service.

Update Required Information in HR Self Service

• Select Contact Details to confirm/update 
  
  • Email Address 
  • Phone Number
• Select Addresses to confirm/ update Home Address or Mailing Address(es).

Once information is updated, it may be up to 24 hours before you are able to register your next kit through the app.

Other Affiliations: Required Information missing

Email covidtests@princeton.edu for assistance.