Leaving The University - Unlock Device/Mobile Device Return Policy
Device Unlocking Policy
Verizon’s Device unlocking policy
Devices purchased from Verizon are locked for 60 days from the date of purchase. This policy applies to new and existing customers, and
those porting their service to another carrier.
Please see examples below for more information:
- New/Upgraded purchases - Locked for 60 days from purchase date.
- Customers porting out service – Device remains locked until 60-day requirement has been met.
- Verizon service canceled while device is locked - Device remains locked until 60-day requirement has been met.
Devices will be unlocked automatically as long as the following applies:
- You are 60 days from purchase.
- Your device is not flagged for fraud, or reported as lost or stolen.
AT&T’s Device unlocking policy
AT&T’s unlock policy for corporate accounts states that the user must have completed the two (2) year contract agreement before a device can be unlocked. Requires a 30-day waiting period to unlock, if it was on a 2-year contract that was upgraded early.
Mobile Phone User Device Return Policy
When a Mobile Phone User separates from the University or their department, they may choose to:
- Take their phone number with them (department approval required) and return their device to the Academic or Administrative Unit Manager.
- Abandon their phone number and return the device to the Academic or Administrative Unit Manager.
- Abandon their phone number and purchase their device. Purchase requires department or ORPA (if purchased with research or grant funds) approval.
- Take their phone number with them (department approval required) and purchase their device. Purchase requires department or ORPA (if purchased with research or grant funds) approval.
Contact the admin in your administrative or academic unit or your SCAD/DCS for more information.
Department Mobile Device Information
These instructions are intended for the department admin in your administrative or academic unit or your SCAD/DCS.
- Mobile Phone User takes their phone number when separating from the University or their department
- Release the phone number from the Princeton account by submitting this request form: Corporate to Personal Line Transfer
- Once the line is release you will have 30 days to take ownership of the line from the carrier. Approval from the department chair/head will be needed before the line (number) can be released to the user. This allows the user to keep the phone number and move it over to a personal account. This only transfers ownership of the phone number, not the Princeton owned device. See Resource Recovery information below if the user would like to the purchase their existing phone with departmental approval.
- Cancelling the phone line
- If the Mobile Phone User or the department no longer want the phone line, submit this form to cancel a line: Mobile Plan Cancellation
- Once the line is cancelled it cannot be recovered.
- Mobile Phone User Return their Device
- Corporate devices should be returned to their department, wiped (restored to factory settings).
- If the device will be reused as a spare device in the department, see the Spare Device section below.
- Unwanted devices sent to Resource Recovery for disposal.
- Mobile Phone User Purchases Device
- Departments may allow a user to purchase their device (with manager’s approval).
- The department must contact Resource Recovery for a purchase quote and the buyer must submit payment to Resource Recovery using credit card or check before the device can be removed from University Managed Services.
- Resource Recovery may request the department seek approval from ORPA before providing a quote.
- Spare devices are those devices that are returned to departments and are used when a user’s phone is either being repaired or replaced.
- Devices remaining with departments must be running a supported operating system.
- Devices will still need to be released or cancelled before before they can be used as spare devices.
- Departments no longer using a device as a spare should wipe it (restore to factory settings) and send it to Resource Recovery
- Questions about activating a spare device can be emailed to email@example.com