IT Asset Recovery

IT Asset Recovery Service

OIT provides an IT asset recovery service which ensures the proper collection and disposal/e-recycling of broken, outdated, and unusable computing equipment. To schedule a pickup, please work with your department IT support staff. They will assist with verifying that your IT equipment is eligible for this service, completing the request, and scheduling the pickup. 

OIT will:

  1. Pick up the equipment.
  2. Unenroll any managed device(s) from Princeton device management programs (JAMF, Intune).
  3. Wipe the device.
  4. Send the device to e-recycling, or in some cases, repurpose the equipment for University use.
  5. Update and ultimately retire/remove the device from inventory in the Configuration Management Database (CMDB) (asset, CI and network records).

Note: When a user is separating from the University, or when a University-owned computer reaches end of life, the computer must be returned.  Users may not purchase a University-owned computer per the Office of Finance & Treasury's Computer Equipment Policy.

Which IT Assets are Eligible?


The following University-owned assets (those purchased with University or Sponsored Research funds) are eligible:

  • Laptops 
  • Laptop power supplies 
  • Desktops 
  • Tablets 
  • Displays 
  • Mice 
  • Keyboards 

Both managed and unmanaged assets are eligible. 

Not Currently Eligible

  • Personally owned laptops, desktops or other personally purchased equipment
  • External Hard Drives
  • Hard drives requiring data destruction
  • Mobile Phones
  • Servers
  • Network Equipment
  • Disk Arrays
  • Printers
  • Other Electronics

For ineligible IT assets or related services including drive destruction, please refer to the Princeton Resource Recovery Program (Facilities)

Before Requesting Pickup

  • Define your approach: Individual or Bulk - Completion of the request form in bulk for multiple users and/or assets is recommended.  (You do not need to complete one form per user.)
  • Transfer Data - Work with the user to transfer any data from the old device to the new device.
  • If a computer or tablet is not in the CMDB, be prepared to provide a serial number.
  • Identify your planned pickup location - preferably on the first floor of your building or at a loading dock, especially where no elevator access is available.

Completing the Pickup Request

Submit a request by completing the form: Schedule computer equipment pickup for e-recycling

Select or enter the required fields:

Requested For

The person completing the form. (auto-populated)

List of Devices

Click Add to enter each device, then:

  • Select from a list of devices in the requestor's Primary Support Group that have records in the CMDB. You may search by serial number or computer name.


  • Add a device without a CMDB record by selecting Device not found in the CMDB. Then select from the Type of device list.  If you select computer or tablet, the Serial number of device is required.

Pickup Time, Location and Contact Person

  • You may choose a time at least two business days from the current date. Pickup times are Monday-Friday, 9am-3pm. Pickup is not available on weekends or holidays.
  • Select a University location from the list and add any additional details as needed. Please identify a first floor or loading dock pickup location if possible. 
  • Another person in your department may be selected as the pickup contact.

Get Help

Please reach out to with any questions or issues.