Monday thru Friday - 8:00 AM to 8:00 PM
Saturday and Sunday - 8:00 AM to 4:00 PM
University Holidays - Closed (with the exception of Labor Day Sept. 6, 2021)
There are several ways that you can contact the SOC for assistance. You can:
While the SOC is closed, an on-call staff member is available to address urgent support issues. If the issue is not urgent, please use the Princeton Service Portal at www.princeton.edu/service to submit your request or send email to firstname.lastname@example.org. The SOC support staff will address your support request when the SOC re-opens the next business day of operations.
When you call the SOC for assistance, you will need to select the type of support you are seeking from the voice menu.
Option 1 - Student Support
Option 2 - Faculty, staff and all other affiliated customers of the University
Option 3 - Information on how to reset your Princeton netid password
Option 4 - University Operator
Option 1 - Support and Operations Center hours
Option 2 - Information on how to reset your Princeton netid password
Option 3 - Information about how to get non-emergency assistance after hours
Option 4 – Urgent after-hours technical support
The OIT Support and Operations Center (SOC) broadcasts outage and alert notifications, and other timely information on Twitter. Follow the SOC on Twitter at PUOITSOC.
To send Twitter feed outages and alerts to your phone as texts, see the Twitter help pages for setting details.