If the device is new and still has useful life, the department will probably want to transfer ownership to another eligible employee. If the device is old and at the end of its useful life, the department may decide to let the employee take it. If the department is allowing the user to keep their phone the department must contact Resource Recovery to get a purchase quote. The user will be responsible for purchasing the device.
Department should notify mobile at mobile@princeton.edu
Payment to replace a device is at the discretion of the department.
Princeton University has two (2) year mobile contracts for devices. Purchasing a mobile device on the University Corporate Account enters the user into a 2 year contract with the carrier.
You can upgrade but you will have to pay full retail price for a new device.
The line will be subject to early termination fees.
If you are still under contract and remain with the same carrier, there will be no termination fee. If you choose to move to another carrier, this will result in early termination fees
Please keep in mind that all new devices come with sim cards, therefore they should not be replaced with sim cards from the old devices. When this takes place it results in a user’s account information no longer being accurate.
Please do not contact Princeton's Finance Group for billing discrepancies. E-mail an explanation and details to mobile@princeton.edu and a Unified Communications Services staff member will contact you directly.
Please open a ticket with Mobile Technology and someone will be able to assist you.
Please view the iOS Network Reset Settings page.
Mobile administrators are required to complete the International request form.
Yes. Please click on: Transferring Your Wireless Number
All mobile billing charges are billed back to a departmental chart string. Any mobile billing questions or concerns e-mail mobile@princeton.edu.
For examples please visit the Mobile Communication Devices Policy.
Please visit the Unwanted Telemarketing Calls information pages.