Data Recovery: Answers to Frequently Asked Questions (FAQ)

Note: If your document/data is stored on one of the following systems, there are different methods to request a restore. 

OIT Hardware Support offers data recovery services to members of the University community.  If you have documents, images, or other files that you need recovered from damaged or corrupt media, bring them to the Solutions Center in Frist or to OIT Hardware Support at 171 Broadmead at the first sign of failure as a defective device may completely fail at any time. We have specialized equipment and software dedicated solely to data recovery and can work with many different types of media. Recovered data will be returned to the customer on an external hard drive which you either provide or purchase from us. There will be an initial diagnostic fee of 0.5 to 1.0 hours with a typical recovery taking 2-3 hours. You will only be billed for the actual time spent on the recovery. 


If we are unable to recover your data, we can have your media sent out for further diagnosis to Kroll Ontrack, our preferred provider for data recovery services.  Their standard recovery package has a free evaluation with an estimated final recovery cost of $500 - $1550 and an estimated turn-around of about 10-20 business days. Expedited recovery with Ontrack can also be performed at an additional cost.